GENPACT - Ahmedabad

Experience - 3 to 7

Key Skills - aml transaction monitoring, risk based transaction monitoring, suspicious activity analysis, money laundering detection, terrorist financing detection, tax evasion analysis, correspondent banking monitoring, payment service provider psp monitoring, alert investigation, case investigation, complex tm investigations, financial crime typologies, structuring, layering, mule activity detection, fec behavior analysis, high risk merchant monitoring, customer behavior analysis, transaction pattern analysis, ultimate beneficial owner analysis, originator and beneficiary analysis, geographic risk assessment, sanctions and aml compliance, regulatory compliance, bank aml policies, first line of defense, escalation management, suspicious activity escalation, audit ready documentation, investigation narratives, evidence collection, quality assurance reviews, quality control qc, subject matter expert sme support, case management tools, aml systems, workflow tools, osint research, open source intelligence, adverse media screening, regulatory reporting support, sla management, productivity and quality metrics, continuous improvement, stakeholder collaboration, peer mentoring, risk assessment judgment, independent decision making, regulatory adaptability, change management, banking regulations, regulation e, regulation z, cfpb guidelines, facta compliance, fcra compliance.,

Wipro - Chennai

Experience - 1 to 3

Key Skills - User Support, Customer Service, Incident Management, Ticket Logging, Service Desk Operations, SLA & TAT Management, Troubleshooting Skills, Email & Chat Support, Call Handling, Technical Support, Software & Hardware Basics, ITIL Knowledge, Problem Resolution, Escalation Management, Communication Skills, Client Application Familiarity, Process Documentation, MIS Reporting, Resolution Log Management, Feedback Handling, Process Improvement, Tracking Tools Usage, Multitasking Ability, Time Management,

HTC Global Services (India) Pvt Ltd - Bangalore

Experience - 0 to 2

Key Skills - TCP/IP, DNS, DHCP, Server monitoring (Windows / Linux), Network devices: Routers, Switches, Firewalls, Monitoring tools: SolarWinds, Nagios, Zabbix, Ticketing tools: ServiceNow, Jira, Remedy, Log analysis & root cause identification, SLA & escalation management, ITIL basics,

Wipro - Gurgaon

Experience - 3 to 5

Key Skills - Customer support, Technical troubleshooting, SLA adherence, Query resolution, Ticket management, Incident documentation, Problem diagnosis, Client communication, Email support, Call handling, Knowledge base usage, Product support, Product navigation assistance, Escalation management, Trend analysis, Customer service, Professional communication, Record keeping, Process compliance, Multi-tasking, Time management, Attention to detail, Learning agility, Product training participation, Self-learning, Client relationship management, Alternative solution offering, Follow-up coordination, Documentation skills.,

GENPACT - Gurgaon

Experience - 0 to 4

Key Skills - delivery leadership, it service delivery, end to end delivery management, banking and capital markets, bfm, regional delivery management, europe delivery, client engagement, c level stakeholder management, delivery governance, escalation management, sla compliance, quality management, risk management, p&l management, revenue management, margin management, cost optimization, productivity improvement, automation, ai led delivery, agile delivery, devops, cloud delivery, digital transformation, data and analytics, managed services, solution design, presales support, deal shaping, pricing strategy, transition management, application services, infrastructure services, java stack, microsoft stack, global delivery model, onshore offshore management, talent management, leadership development, succession planning, hiring strategy, client retention, strategic planning, continuous improvement, executive presentations, transformation leadership.,

GENPACT - Bangalore

Experience - 10 to 12

Key Skills - source to pay, s2p, procure to pay, p2p, sourcing, master data management, invoice processing, ap operations, helpdesk management, travel and expense, t&e, stakeholder management, client relationship management, process governance, reporting and analysis, metrics management, ctq, transformation management, p2p transformation, global transitions, escalation management, issue resolution, system optimization, erp systems, coupa, servicenow, concur, cross functional team management, large team handling, performance management, people development, risk management, risk mitigation, financial analysis, ap reporting, financial statements, problem solving, digital tools, ms excel, ms powerpoint, ms word, o2c exposure, rfp, rfi, solution support.,

GENPACT - Hyderabad

Experience - 0 to 3

Key Skills - appian bpm, appian development, appian architecture, appian support, appian design patterns, process models, data level integrations, low code bpm, application design, application development, application support, api development, system integration, microservices, java, pl/sql, maria db, database integration, sdlc, unit testing, requirement analysis, troubleshooting, root cause analysis, incident management, problem management, change management, release management, itil, servicenow, jira, bmc remedy, production support, 24x5 support, mission critical systems, monitoring, batch job monitoring, dashboard monitoring, service delivery, sla management, escalation management, team mentoring, knowledge management, stakeholder communication, global delivery, insurance domain, cloud fundamentals, analytical skills, problem solving.,

GENPACT - Gurgaon

Experience - 0 to 4

Key Skills - appian bpm, appian development, appian architecture, appian support, appian design patterns, process models, data level integrations, low code bpm, application design, application development, application support, api development, system integration, microservices, java, pl/sql, maria db, database integration, sdlc, unit testing, requirement analysis, troubleshooting, root cause analysis, incident management, problem management, change management, release management, itil, servicenow, jira, bmc remedy, production support, 24x5 support, mission critical systems, monitoring, batch job monitoring, dashboard monitoring, service delivery, sla management, escalation management, team mentoring, knowledge management, stakeholder communication, global delivery, insurance domain, cloud fundamentals, analytical skills, problem solving.,

Wipro - Chennai

Experience - 1 to 3

Key Skills - User Support, Customer Service, Incident Management, Ticket Logging, Service Desk Operations, SLA & TAT Management, Troubleshooting Skills, Email & Chat Support, Call Handling, Technical Support, Software & Hardware Basics, ITIL Knowledge, Problem Resolution, Escalation Management, Communication Skills, Client Application Familiarity, Process Documentation, MIS Reporting, Resolution Log Management, Feedback Handling, Process Improvement, Tracking Tools Usage, Multitasking Ability, Time Management,

Birlasoft - Bangalore

Experience - 10 to 15

Key Skills - Portfolio Management, Program Management, Project Governance, Enterprise Transformation, ERP Programs, SAP Landscape Management, Delivery Management, Stakeholder Management, Executive Communication, Portfolio Governance Frameworks, Risk Management, Issue and Dependency Management, Compliance Management, SLA Management, Financial Tracking, Budgeting and Cost Control, Effort and Capacity Management, Champion?Challenger Model, Decision and Escalation Management, Cross-Functional Coordination, Matrix Team Management, Change Control, Process Standardization, Reporting and Dashboards, Executive Status Reporting, Hypercare Management, Agile and Waterfall Methodologies, JIRA, MS Project, Portfolio Management Tools, Global Delivery Models, Consulting Mindset, Quality and Consistency Management, Coaching and Mentoring, Data-Driven Decision Making.,

Wipro - Pune

Experience - 3 to 5

Key Skills - Customer support, Technical troubleshooting, SLA adherence, Query resolution, Ticket management, Incident documentation, Problem diagnosis, Client communication, Email support, Call handling, Knowledge base usage, Product support, Product navigation assistance, Escalation management, Trend analysis, Customer service, Professional communication, Record keeping, Process compliance, Multi-tasking, Time management, Attention to detail, Learning agility, Product training participation, Self-learning, Client relationship management, Alternative solution offering, Follow-up coordination, Documentation skills.,

Wipro - Pune

Experience - 1 to 3

Key Skills - User Support, Customer Service, Incident Management, Ticket Logging, Service Desk Operations, SLA & TAT Management, Troubleshooting Skills, Email & Chat Support, Call Handling, Technical Support, Software & Hardware Basics, ITIL Knowledge, Problem Resolution, Escalation Management, Communication Skills, Client Application Familiarity, Process Documentation, MIS Reporting, Resolution Log Management, Feedback Handling, Process Improvement, Tracking Tools Usage, Multitasking Ability, Time Management,

Cognizant Technology Solutions India Ltd - Chennai

Experience - 10 to 13

Key Skills - Delivery Excellence, ITIL, ITSM Processes, IT Consulting, Quality Management System QMS, Process Deployment, Floor Management, Risk Management, Continual Service Improvement CSI, Customer Satisfaction Management, Escalation Management, ISO 20000 Compliance, Internal and External Audits, Root Cause Analysis, FMEA, SWOT Analysis, Problem Management, Service Delivery Management, PDCA, Lean, Six Sigma, Governance Management, Analytics, Infrastructure Services Quality Standards, Contract Compliance, Stakeholder Management, Analytical and Diagnostic Skills.,

Wipro - Hyderabad

Experience - 0 to 2

Key Skills - User Support, Customer Service, Incident Management, Ticket Logging, Service Desk Operations, SLA & TAT Management, Troubleshooting Skills, Email & Chat Support, Call Handling, Technical Support, Software & Hardware Basics, ITIL Knowledge, Problem Resolution, Escalation Management, Communication Skills, Client Application Familiarity, Process Documentation, MIS Reporting, Resolution Log Management, Feedback Handling, Process Improvement, Tracking Tools Usage, Multitasking Ability, Time Management,

Wipro - Pune

Experience - 0 to 2

Key Skills - User Support, Customer Service, Incident Management, Ticket Logging, Service Desk Operations, SLA & TAT Management, Troubleshooting Skills, Email & Chat Support, Call Handling, Technical Support, Software & Hardware Basics, ITIL Knowledge, Problem Resolution, Escalation Management, Communication Skills, Client Application Familiarity, Process Documentation, MIS Reporting, Resolution Log Management, Feedback Handling, Process Improvement, Tracking Tools Usage, Multitasking Ability, Time Management,